Friday, Kissimmee Utility Authority launched its new customer service portal.
This 24/7 resource, my.kua.com, allows customers to view or pay their bill, customize notifications and payment options, access billing and usage history, view an outage map, start, stop or transfer electric service, and set reminders or alerts to help customers stay within their budget. Dozens of employees were involved in its development and rollout.
Also, as a protective measure to limit the risk of exposure to COVID-19 to employees and customers, KUA closed its customer service center to the public at the close of business Friday.
In most cases this will not affect customer interaction, as the call center (407-933-9800), website (www.kua.com), drive-up payment drop box (1701 W. Carroll St.) and remote pay stations at area Amscot stores will remain available.
Customers who have special circumstances which can’t be resolved online or by telephone are still able to make appointments to conduct business with us in person as needed. Contact the call center at (407) 933-9800 to make an appointment. This allows us to limit the number of customers inside our facility at any one time while following the social distancing recommendations of the CDC.