Osceola Clerk & Comptroller Kelvin Soto’s Office Offers Virtual Queue System to Improve Customer Service for the Community

OSCEOLA COUNTY, Fla. — The Osceola Clerk of the Circuit Court & County Comptroller has officially entered a new era of customer service with the rollout of its virtual queue system, a modernization effort designed to reduce wait times and improve the overall courthouse experience for visitors.

The system reflects Clerk & Comptroller Kelvin Soto’s continued commitment to efficiency, accessibility, and innovation across county services.

With the virtual queue now fully operational, visitors can join the line digitally using their smartphones upon arrival. Guests simply scan a QR code located near the elevators on the second floor to enter the queue, eliminating the need to wait in traditional lines.

Once checked in, visitors receive real-time notifications on their phones when a customer care representative is ready to assist them, allowing individuals to wait comfortably in their vehicles, a nearby coffee shop, or designated courthouse waiting areas.

The system also streamlines check-in for residents with scheduled marriage or passport appointments, who are able to confirm their arrival through an email or text message upon entering the courthouse.

For those without mobile devices or who require additional assistance, customer care clerks remain available at the information desk to provide guidance and ensure all visitors are able to access services efficiently.

Officials say the virtual queue system offers multiple benefits, including real-time estimated wait times, enhanced accessibility, and a smoother, more customer-centered experience. Visitors are reminded to allow sufficient time for required security screening when entering the courthouse.

The Clerk & Comptroller’s Office says the new system represents a significant step forward in delivering modern, responsive public service while respecting the time and needs of Osceola County residents.

The office encourages the public to take advantage of the virtual queue and continues working toward solutions that enhance convenience, efficiency, and service excellence throughout the county.