In preparation for Hurricane Helene’s expected impact, Toho Water Authority has announced the closure of its walk-in customer service lobbies on Thursday, September 26. While the lobbies will be closed, Toho’s customer service call centers will continue to operate as normal, ensuring uninterrupted assistance for customers throughout the storm.
The decision to close walk-in services is part of Toho’s proactive approach to prioritize the safety of both customers and staff amid the severe weather conditions brought by the hurricane.
About Toho Water Authority:
Toho Water Authority (Toho) is the largest provider of water, wastewater, and reclaimed water services in Osceola County. Established in 2003 by a special act of the Florida Legislature, Toho currently serves over 160,000 customers across St. Cloud, Kissimmee, Poinciana, and the unincorporated areas of Osceola, Polk, and Orange counties. Toho remains committed to providing essential services and support, even during emergency situations such as Hurricane Helene.
For further updates, customers are encouraged to reach out via phone or visit the Toho website for real-time service alerts and information.
