Beginning Monday, November 9, the Central Florida Expressway Authority will resume walk-in service at its E-PASS Customer Service Center at 762 South Goldenrod Road Orlando, FL 32822 after closing due to COVID-19 in March 2020. The E-PASS Service Center will be open to the public Monday ‑ Friday 8:00 a.m. – 6:00 p.m. and Saturday 9:00 a.m. – 1:00 p.m.
CFX will follow safety protocols at the E-PASS Service Center outlined by the State of Florida, the Centers for Disease Control (CDC), and local health officials. CFX also requests that customers entering the building wear masks and adhere to safe distancing guidelines to protect the health and safety of all.
CFX continues to encourage E-PASS customers to manage their accounts online or by downloading the new E-PASS app from the Apple App Store or Google Play Store onto their mobile device. These digital platforms provide all of the customer account tools needed and help reduce person-to-person contact.
Additionally, the E-PASS Call Center (1-800-353-7277) is open with extended hours, operating Monday – Friday 7:00 a.m. – 11:30 p.m. and Saturday 8:00 a.m. – 5:30 p.m. And drive-up customer service Reload Lanes are open 7 days a week from 8:00 a.m. – 6:00 p.m. at the Conway Toll Plaza on SR 408, the John Young Parkway Toll Plaza on SR 417, and the Forest Lake Main Toll Plaza on SR 429.