The Orlando Utility Commission (OUC) is informing their customers of a new high-tech utility scam. It’s an automated phone call that sounds like a real recorded call from OUC. The scammers attempt to scare you into making a payment over the phone by threatening immediate disconnection of services. They even have the ability to manipulate the phone number seen via Caller ID to appear as if it’s coming from OUC.

If you’re contacted by someone requesting payment, encouraging you to purchase a prepaid card or provide your banking or credit card information, hang up!

OUC representatives will NEVER request payment or ask for bank/credit card information over the phone.
If you need to make a payment OUC offers the following legitimate options:

    • To pay by phone, customers should use the OUC number on the back of their bill or one listed on
    • You may pay online at
    • If you prefer to make a payment in person, visit an OUC authorized location listed on the back of your bill or go to

If you receive a phone call, email or other communication claiming to be from OUC that requests payment or other personal information, such as your social security number, username or password, do not provide it, click on any links, or respond.

If you’ve been a victim of this scam, contact OUC using the phone number on the back of your bill or at, and report it to your local law enforcement agency.

For more on common utility scams, visit