Kissimmee Utility Authority is informing and educating customers about utility scams where scammers use tactics to steal money from utility customers
KUA has seen an increase in scam calls reported by their customers, and in some instances, the customer paid large sums of money to the imposters using prepaid debit cards.

It is important for customers to recognize the warning signs:

1. Threat to disconnect – The impostor utility representative aggressively tells the customer his or her account is past due and service will be disconnected if a large payment is not made.
2. Request for immediate payment – The caller instructs the customer to quickly purchase a prepaid debit card—widely available at retail stores.
3. Request for prepaid debit card info – The caller asks the customer for the prepaid debit card’s number, which grants the caller instant access to the card’s funds.

If you ever question the authenticity of a call from someone claiming to be from KUA, call us directly at 407-933-9800.

Utilities United Against Scams (UUAS) is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.

Founded in 1901, KUA is Florida’s sixth-largest community-owned utility powering 80,000 customers in Osceola County, Florida. For more information, visit