With positive rebounds in passenger traffic during spring break and the anticipation of continued increases into the upcoming summer months, Orlando International Airport (MCO) is putting its best face forward. MCO is highlighting some dedicated airport personnel committed to providing superior customer service, and a safe and healthy traveling experience.
A new outreach effort called “MCO Cares” features Judith-Ann Jarrette, Assistant Director, Airport Operations – Airfield; Brenda Bishop, Deputy Fire Chief, Airport Fire Rescue; and Ney Santos, Information Aide, Customer Experience.
“Our employees are the ones who make Florida’s busiest airport operate efficiently and safely. This initiative is one way of highlighting the commitment of those who are dedicated to helping the traveling public,” said Phil Brown, Chief Executive Officer of the Greater Orlando Aviation Authority (GOAA). “By selecting a variety of employees from around the airport, passengers also may gain an understanding of the range of jobs needed to provide them safe travels.
The illuminated posters are 6 feet by 6 feet and are strategically located in the North Terminal and the air sides, making them highly visible to passengers and employees.
A little bit about each featured employee:
As an assistant director for airport operations, Judith-Ann’s job includes inspecting the runways, taxiways and airfield to ensure safety and security. She works with other Operations employees to coordinate the smooth delivery of important cargo, including medical supplies and equipment.
Brenda is second-in-command of the airport’s Aircraft Rescue and Fire Fighting department. In her role, the deputy fire chief, Brenda assists in organizing critical training for firefighters and making sure fire stations are properly staffed to respond to a variety of calls including medical and rescue emergencies.
As an information aide, Ney can be found in the public areas of the airport. He offers assistance, answers questions and provides in-terminal navigation for passengers along their travel journey. Ney’s work is critical in delivering “The Orlando Experience®” to everyone visiting Orlando International.
In the last year, it has not only been critical for employees to maintain their routine work functions, but to adapt as needed. The airport has made the health and safety of the traveling public its top priority through a robust, enhanced cleaning schedule and an elevated maintenance program.