Electric, water, and natural gas customers are targeted every day by utility scammers in and around Osceola County. In recognition of Utility Scam Awareness Week (Nov. 16-20), OUC is sharing tips that will help Central Floridians protect themselves from falling victim to utility scams.
- If you receive a phone call or email demanding that you pay a certain amount or your utility services will be cut off, hang up the phone or delete the email. This is a scam.
- If someone claiming to represent OUC comes to your home and makes a similar request, close the door and call police. This is a scam, too.
- Do not disclose personal information – including Social Security number, credit card number or bank account.
- Do not click on links in text messages or emails or reply to voicemails that warn you’re about to lose utility services.
- Ensure your virus protection software is up to date on your computer, and do not click on pop-ups claiming you must pay your utility bill immediately.
- Do not wire money to anyone claiming to represent OUC or another utility provider.
- Like most utility companies, OUC notifies customers in writing when an account is past due and follows up with a phone call before disconnecting services.
- Customers signed up for proactive alerts are also informed of their account status.
- OUC does not demand immediate payment and never sends employees to customers’ homes to collect payment or warn them of disconnection.
- Visit OUC.com and login to your account or call 407-423-9018 to check your account status.
Customers who suspect they’ve been the targets of utility scams should contact OUC at email@example.com or 407-423-9018 and notify their local law enforcement agency. Victims can also file a complaint with the Florida Attorney General’s Office at MyFloridaLegal.com or by calling 1-866-9NO-SCAM.