Toho Water Authority  has added a donation feature to its Toho Assistance Program (TAP) that will make it possible for its customers to “pay it forward” by helping others with their utility payments.

Available now, customers will be able to help others by either:
• Contributing a one-time or recurring monthly donation; or
• Rounding up their bill due amount to the nearest dollar.

The selected option will take effect on the next billing cycle. Customers can opt-in and out at any time. Donations made to the TAP program are tax-deductible.

All contributions will be allocated to the Osceola Council on Aging (OCOA), which has administered the Toho-funded TAP since 2017.

The purpose of the program is to ease financial hardships for income-eligible customers as well as households with elderly or disabled individuals or families with children under the age of eighteen.

“We understand that coronavirus (COVID-19) has impacted members of the community very differently and that there are neighbors not impacted who will want to pay it forward to helps others who are less fortunate.” Toho Executive Director Todd Swingle, “We’re pleased to offer this program as one opportunity for neighbors to help each other.”

Toho budgeted $75,000 for the TAP with an additional $75,000 matching funds for any donations by customers – essentially doubling dollars donated. The annual TAP amount tripled to $150,000 in the wake of impacts of COVID-19, so that same level of assistance is anticipated.

“This program addition will enable us to help more community members who might not be able to pay their water utility bill otherwise,” added Warren Hougland, Senior VP for Community Action Services with OCOA.

Please visit our TAP page for the online donation form or contact Customer Service at 407-944-5000 or email