As previously announced June 24, Toho Water Authority (Toho) will be resuming disconnections and will reinstate late-payment fees beginning Monday, August 3.
The difficult decision to resume disconnections and late fees was not made lightly, and Toho’s goal is to help customers through this unprecedented time. Prior to reinstating disconnections and late fees, Toho has put financial programs in place to mitigate a potential loss of water service.
For those who qualify, the TAP (Toho Assistance Program) can help. Visit www.tohotap.com for information.
Customers who are facing financial hardships are encouraged to contact Toho before August 3. To learn more about available financial programs and to apply, customers should visit www.tohosupport.com, or contact Customer Service at 407-944-5000 to discuss payment arrangement options.