Kissimmee Utility Authority crews worked through the day and evening on Monday to restore power to customers affected by Hurricane Irma. At the peak of the storm on Monday morning, 38,000 customers – or 53 percent of the utility’s 72,000 customers – were without electricity.

At 8:00 p.m. Monday, crews had restored service to 27,128 or 71 percent of the customers impacted by the storm. About 10,872 customers remain without power.

Through a mutual aid agreement, KUA is bringing in lineworkers and tree trimmers from Indiana, Minnesota, Wisconsin and Texas to assist with power restoration. Some of the crews arrived in advance of the storm and the remaining workers will begin work today (Tuesday).

KUA offers three ways for customers to report an outage: 

1. Call 407-933-9898 and follow the voice prompts. 

2. Text the word “Outage” to 4079339800 and provide your name, email, service address and phone number. You will receive a text confirmation that your information has been received.

3. Go online and complete the outage form at